SHIPPING POLICY

Thank you for shopping from LePsy. Please review our shipping policy to understand our procedures and expectations:

1. Order Processing:

Orders are typically processed within 2-3 business days after payment confirmation. Processing times may vary during peak seasons or promotional periods.

2. Delivery Time:

Delivery time may vary depending on your location. Standard shipping typically takes 2-3 days after payment confirmation.

Working days – Days excluding Weekends, National and Local holidays

3. Incomplete or Incorrect Address:

Please ensure that your shipping address is complete and accurate. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer. Any additional shipping charges incurred due to address errors will be the customer's responsibility.

4. Lost or Stolen Packages:

We are not responsible for lost or stolen packages once they have been marked as delivered by the carrier. Please ensure that someone is available to receive the package or provide a secure delivery location.

5. Shipping Delays:

While we strive to meet our estimated delivery times, unforeseen circumstances, such as weather conditions or carrier issues, may cause delays. We appreciate your understanding in such situations.

Return & Exchange Policy

We appreciate your purchase from LePsy. To ensure a satisfactory shopping experience, please review our return and exchange policy below:

1. Damaged Items during Transit:

We understand that accidents can happen during shipping. If your imitation jewellery arrives damaged, we will gladly accept a return. To initiate the return process, please follow these steps:

a. Notify us within 24 hours of receiving the damaged item. Provide a clear video showing the damage. Ensure that the original packaging is retained for inspection.

b. Video Documentation:

To streamline the return process, we require a video recording while opening the package. This helps us verify the condition of the item upon arrival and aids in expediting your return.

2. Condition of Returned Items:

Returned items must be in their original packaging and in the same condition as when received. Items showing signs of wear or damage unrelated to transit will not be eligible for a refund.

We will NOT accept return/exchange for below reasons

There might be slight variations in the colour tone of the actual product with respect to the images on the website as these are digital photography and depends on the monitor settings of each device.
Jewellery may have slight irregularities in designs that are a natural outcome of the human involvement in the process. This will not be considered as defect for exchange/refund.
If the jewellery's physical look & feel doesn’t suit your liking.
If the jewel is too heavy to wear or looks big.
If the size of the jewel is not what you expected.
Earring stems are bent purposefully on some cases – to avoid breakage which is not considered as a Transit Damage.
Under rare circumstances, the jewellery beads or stones may have fallen during transit. Such things which can be easily fixed with fabric glue and will not be exchanged or refunded.

3. Refund Process:

Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed.

4. Shipping Costs:

Shipping costs for returning items are the responsibility of the customer unless the return is due to a mistake on our part or the item being damaged during transit.